Ultimate Answers Your Frequently Asked Questions

Do I have to use my insurance companies preferred shop?

No. In the state of California it is your right to choose the body shop that repairs your vehicle.

Do I need multiple estimates from multiple companies?

No. once you chose your shop, they should do the negotiating with your insurance company per their estimate.

Why does my insurance company want me to go to their preferred shop?

Your insurance company signed a contract with a shop to exchange a number of repair volume for very low labor rates (20-40% lower) and requires them to use the most inexpensive aftermarket or reconditioned parts available.

Why does my insurance company say they won’t warranty work done at your shop, only at their preferred shop?

They use this as a tactic to steer you into their shop. We in fact carry a better limited lifetime warranty that is good as long as you own your car.

How long will it take to repair my car?

Because each situation is different, there is no standard time period necessary to make repairs. The length of time is dependent on the extent of the damage, the availability of parts, and if applicable, your insurance companies timeliness. However, we do everything we can to keep your repair time as short as possible.

Can you save me my deductible?

An honest repair shop will always say no. Your insurance policy is a contract between you and your insurance carrier. It states that if you are involved in a collision, you are responsible for the first portion of the repairs (your deductible) and any depreciation or betterment on mechanical parts. The insurance company will pay the rest.

What if my car is deemed a total loss?

If the damage to your car is greater than your car’s worth your Insurance Company may determine your vehicle to be a Total Loss. This happens more often with older model high mileage vehicles when the cost of repairs exceeds 70-75% of the current vehicle value.

Can I have other repairs or services completed on my vehicle while it is in your shop?

Yes, just be sure to notify your estimator of the repairs or services that you would like performed, so that he or she can make the necessary arrangements. We would be happy to complete other repairs on your car.